For international deliveries we offer an International Tracked Airmail, delivery is typically 5 to 7 working days (Insured and Trackable). We also offer Standard Airmail Deliveries (not Insured or Trackable), delivery is typically 10 to 21 working days.
PLEASE NOTE: DUE TO THE COVID-19 GLOBAL SITUATION WE ARE EXPERIENCING DELAYS IN INTERNATIONAL DELIVERY TRANSIT TIMES THAT ARE BEYOND OUR CONTROL. PLEASE ALLOW 90 DAYS FOR DELIVERIES. WE WILL NOT RESHIP OR REFUND WITHIN THIS TIME FRAME UNLESS YOU HAVE RECEIVED AND CAN PRESENT US A LETTER FROM CUSTOMS STATING THAT YOUR DELIVERY CANNOT BE RECEIVED BY YOURSELF.
The Antiaging Store’s prices are not inclusive of taxes and tariffs. Customers purchasing our products could incur various customs fees, clearance charges and/or import duties and taxes, which we have no control over, nor can we predict whether they will be charged or what they may be. Any fees or charges will be paid by you and we do not cover or reimburse for any of these additional charges.
When you order a product from us you must comply with the regulations and laws of your country that the goods are being received as you are personally considered the importer of record. If you are unsure of these laws and regulations, you should contact your local customs office.
If you need to return your items, please contact us as early as possible to discuss. If you have changed your mind and wish to return the item, you can do so as long as it is within 7 days of receiving the item and you can return it in a good, unopened condition, we will issue you a credit note to the full value of the item.
If an item arrives damaged due to inadequate packaging, please contact us as early as possible to discuss returning the item to us for inspection, and we will either re-ship the item or offer you a refund or credit note once we’ve identified the error is due to us.
DUE TO THE CURRENT COVID-19 SITUATION, WE CANNOT ACCEPT RETURNS. IF YOU WISH TO DISCUSS RETURNING A PRODUCT, PLEASE CONTACT THE CUSTOMER SERVICE TEAM AND IT WILL BE DEALT WITH ON A CASE BY CASE BASIS.