THE ANTIAGING STORE will only supply Products under these Terms and Conditions, which are conclusive and non-negotiable. When you order, you are also requesting membership of our Private Members Club: $0.01/€0.01/£0.01 of your order pays for a year’s membership of The THE ANTIAGING STORE Private Members Club. We then deal with your product request as a member – so we are not dealing with the ‘public’.
Prescriptions are necessary where required by law, (also see item 14).
The Buyer accepts full liability for the use of all Products and services supplied by THE ANTIAGING STORE. The Buyer assures they will only use Products under the guidance of their physician and that they will use the products responsibly.
The Buyer is completely responsible for the confirmation of their personal importation requirements. Certain products may be restricted in some countries..
The Buyer warrants that they hold THE ANTIAGING STORE free of any and all legal action and prosecution. This includes any entrapment procedures that may be perpetrated or attempted by law enforcement and government agents and/ or their agencies.
The Buyer affirms they are of legal age and capacity.
THE ANTIAGING STORE is not held responsible for any losses, (also see items 14 and 15).
Courier services for product shipments are not recommended or used, instead we use a traceable mail service.
In the event of the Products being detained by a foreign Customs authority, the Buyer must provide evidence to THE ANTIAGING STORE for their confirmation of importation, i.e. a prescription or physician’s letter and copies of communication with the authorities etc. In such an event the Buyer should contact THE ANTIAGING STORE before committing to any course of action. If the authorities retain the products, then the loss rests with the Buyer. If the paperwork (as listed above) is sent to the THE ANTIAGING STORE then the products will be reshipped again, or be subject to a Product(s) Credit Note or Refund as per the conditions in section 12.
If the Buyer adjusts an Order before the Products are shipped then the adjustments will be accepted, (providing there is no financial difference, otherwise only Products Credit Note(s) for other Products may be issued). A part refund request by the Buyer is subject to the conditions in section 12.
If the Buyer wants to stop or adjust an order after payment has been processed, but before the Products have been shipped, it is subject up to a US$50 charge.
IIf the Buyer requires a full or part refund then a 50% restocking fee is applicable, (applied only to Products, not shipping, handling or taxes which are non-refundable) or a minimum of US$50, whichever is the greater.
If THE ANTIAGING STORE has shipped the wrong Products or Products have arrived in a damaged condition due to incorrect packaging. The package and Products must be photographed and emailed to THE ANTIAGING STORE for inspection (Contact THE ANTIAGING STORE before undertaking any action). If the fault is identified and agreeable, THE ANTIAGING STORE will reship the Products a second and final time. A refund is subject to the conditions in section 12.
If Buyer places an Order that requires a prescription and then fails to supply a valid prescription or complete the process within 30-days, then THE ANTIAGING STORE reserves the right to cancel the Order and refund the order as per the conditions in item 12.
The maximum value of each order is US$1000 and it covers the cost of a second and final shipment of any lost order, or part of the lost order, (where orders are shipped in more than one package) providing the value does not exceed the value of $1000. Alternatively, rather than a reshipment, a credit note to the value of the product loss can be issued instead.
THE ANTIAGING STORE does not offer medical advice; all information is supplied on an educational basis and should not be construed to replace that of a physician. All translations are offered on a best effort basis. Any opinions stated are not necessarily those of THE ANTIAGING STORE. Where applicable, in accordance with Title 17 U.S.C. Section 107, material is distributed without profit to those who have expressed a prior interest in receiving the information for research and educational purposes.
THE ANTIAGING STORE reserves the discretion to alter methods of shipments or to refuse Orders.
Other conditions that are not covered in these Terms and Conditions will be determined by THE ANTIAGING STORE exclusively and THE ANTIAGING STORE Terms and Conditions are subject to change without notice.
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